Terms of Service

1) Acceptance

By accessing or using the Service, you agree to these Terms. If you use the Service on behalf of a company, you represent that you have authority to bind it to these Terms.

2) Who may use the Service

• It is intended for individuals and businesses (B2C and B2B).
• You must be at least 18 years old and have legal capacity to contract.
• You must comply with applicable laws and these Terms.

3) Service description

The Service enables, among other things: (i) building and operating multi-channel chatbots; (ii) connecting and working with information such as leads, schedules/calendars, notes, reminders and other integrations; and (iii) using AI capabilities to automate tasks and generate responses.

We may add, modify or discontinue features at any time, especially during beta.

4) Account, credentials and authorized use

• You are responsible for activity on your account and for keeping your credentials secure.
• You must not share access in an unsafe manner or allow unauthorized use.
• If you detect unauthorized access, notify us at info@conversa-chat.com.

5) Beta, availability and no SLA

The Service may be in beta. This means it may have bugs, outages, behavior changes and limitations. The Service is provided “as is” and “as available”.

• We do not guarantee response times, continuous availability, or service levels (SLA).
• Response times may vary due to external dependencies, including AI/LLM providers and messaging channels.
• We may apply protective measures (rate limits, temporary restrictions) to maintain stability and security.

6) Plans, limits and future pricing

Access may currently be free during beta. Service limits and capabilities are defined by the base plan available to registered users (and by additional plans when available).

If we enable subscriptions or charges in the future:

• We will give you at least 15 days’ notice before starting charges or implementing material changes (for example: pricing, plans, or limits).
• We will not charge retroactively for beta usage.
• You may stop using/cancel before the first charge begins.

7) Content, catalogs, conversations and leads

You (or your company) retain ownership of your content (for example, catalogs, knowledge bases, conversations, leads and configurations). You grant us a limited license to host, process and transmit that content solely to operate and improve the Service.

If you use the Service to capture leads or process third-party data, you are responsible for having the required notices and permissions and for defining purposes and policies for your end users.

8) Service intellectual property

The Service, its interfaces, design, documentation, and any software, technology or materials provided by CONVERSA (including improvements and updates) are owned by CONVERSA or its licensors and are protected by intellectual property laws.

• We grant you a limited, non-exclusive, revocable and non-transferable license to use the Service under these Terms.
• You may not copy, modify, decompile, reverse engineer, resell, sublicense or exploit the Service except as expressly permitted by law.
• If you send us suggestions or feedback, we may use them without compensation, to the extent permitted by law.

9) AI (LLM) use: verification and disclaimers

The Service may use large language models (LLMs) to generate responses, summaries or actions. AI may make mistakes, omit information or produce inaccurate output.

• You must verify outputs before using them for important decisions (for example, legal, medical, financial, security, compliance or customer commitments).
• The Service does not replace professional advice.
• You are responsible for reviewing and approving your chatbot’s content and flows before publishing.

10) Third-party services

The Service may integrate with third parties (for example, messaging channels, calendars, email, AI/LLM providers). Your use of third-party services may be subject to their own terms and policies, and we do not control their availability or changes.

11) Prohibited uses

You may not use the Service to:

• Carry out illegal activities or facilitate crimes (including the sale/promotion of illegal goods or services).
• Promote or facilitate sales of regulated or dangerous goods without applicable permits (for example, weapons, drugs, controlled medicines), or any content that violates channel policies.
• Promote violence, exploitation, abuse, hate, or discrimination.
• Send spam, phishing, impersonation, fraud, or deceptive practices.
• Distribute malware, attempt to hack systems, bypass security measures, or reverse engineer the Service.
• Infringe intellectual property or privacy rights of third parties.
• Collect personal data without a valid basis/authorization, or request sensitive data without proper justification and safeguards.
• Use the Service in ways that degrade performance (traffic abuse, large-scale scraping, attacks, malicious automations).

12) Suspension and termination

We may suspend or restrict access to the Service (in whole or in part) if, in our reasonable judgment:

• You breach these Terms or the law.
• There are indications of abuse, fraud, spam, impersonation, or security risk.
• We must do so to protect users, third parties, or infrastructure.
• We receive a substantiated complaint or legal request that justifies action.

In many cases we will attempt to notify you and give you a chance to cure, but we may act immediately if there is risk or harm.

You may stop using the Service at any time. If you want to close your account or request deletion of data under our policies, contact us at info@conversa-chat.com.

13) Support and communications

Support is provided via email at info@conversa-chat.com on a best-effort basis (no guaranteed response times).

We may send you Service-related notices (for example, changes, security, operational notices) to the email associated with your account or within the Service.

14) Privacy

Our processing of personal data is described in the Privacy Policy.

15) Disclaimer of warranties

To the extent permitted by law, the Service is provided “as is” and “as available”. We do not warrant that the Service will be uninterrupted, error-free, or meet every user’s requirements.

16) Indemnification

To the extent permitted by law, you agree to defend, indemnify and hold CONVERSA harmless from third-party claims arising out of: (i) your use of the Service, (ii) your content (catalogs, messages, leads), or (iii) your breach of these Terms or the law.

17) Limitation of liability

To the extent permitted by law, we will not be liable for indirect, incidental, special, consequential damages or loss of profits, data, or reputation arising from the use or inability to use the Service.

To the extent permitted by law, our total liability for any claim related to the Service will not exceed the greater of: (i) amounts actually paid by you for the Service in the 12 months prior to the event, or (ii) USD 100.

18) Force majeure

We will not be responsible for failures or delays caused by events beyond our reasonable control (for example, vendor outages, internet failures, natural disasters, government actions or conflicts).

19) Miscellaneous

• Use of name and logo: we will only use your name, logo, or trademarks as a commercial reference (for example, client list or case study) with your prior consent.
• Language: in case of discrepancies with translations, the Spanish version prevails.
• Severability: if a clause is invalid, the rest remains in effect.
• No waiver: failure to enforce a right is not a waiver of that right.
• Assignment: you may not assign these Terms without our consent; we may assign them in connection with a reorganization, merger, or asset sale.
• No third-party beneficiaries: these Terms do not grant rights to third parties.
• Entire agreement: these Terms and referenced documents constitute the entire agreement regarding the Service.

20) Changes to these Terms

We may update these Terms. We will publish the current version on this page and indicate the effective date.

If a change is material (for example: pricing, plans, or limits), we will give you at least 15 days’ notice, unless the change is required for legal, security, or abuse-prevention reasons, in which case it may be effective immediately.

If you continue using the Service after a change, you agree to the updated Terms. If you do not agree, you must stop using the Service.

21) Governing law and jurisdiction

These Terms are governed by the laws of Colombia. Any dispute will be submitted to the competent courts of Medellín, Colombia, unless the law provides otherwise. Nothing in these Terms limits non-waivable consumer rights that may apply.